Frequently asked questions

Q. What is Bonobed Mattress made of?


Bonobed mattress has 4 layers:

Cool Contouring Layer
This cool gel based memory foam layer contours around the body curves, distributes body weight evenly and provide motion transfer isolation.
Density – 4 pcf

Springy Uplifting Layer
This cool & lively layer of latex provides the bounce needed to prevent you from sinking in, keeps the mattress cool and provides support to your body.
Density – 4.5 pcf

Pressure Relieving Layer
Relieves pressure to the vital joints, so you can wake up happy every day.
Density – 3.3 pcf

Sturdy Supporting Layer
Provides the sturdy support to our magical layering above.
Density – 1.8 pcf

The Bonobed mattress is covered by a zip off removable cover that is made of premium breathable fabric that is easy to clean. All foams are certified safe by Certipur US & fabric are certified by Oeko-Tex to make sure there are no harmful cancer or allergies causing, or earth destroying chemicals.

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Q. What size mattresses do you make?

Our mattresses are made in three standard sizes: Single/Twin, Queen, and King. Below are the dimensions for each:

Single/Twin: 36” W x 72” L

Queen: 60” W x 78” L

King: 72” W x 78” L

As for the height of each mattress, Bonobed mattress is around 8” thick. All mattresses fit most standard single/queen/king beds.

If you’re unsure about the right size for you or looking for a customized size, please reach out to Bono Sleep team at +91 99585 18500 or  [email protected]

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Q. How firm are Bonobed mattresses?

Medium-Firm mattress are scientifically proven to help back pain sufferers and positively influence quality of sleep when compared from hard/firm mattress. Sleeping on a firm mattress can worsen your back pain and your quality of sleep.

Hence, Bonobed mattresses are designed to be medium-firm and are suited for 97% of the people’s needs. Very few people need a softer or a firmer mattress.

bonobed firm mattress

Please reach out to Bono Sleep team at +91 99585 18500 or  [email protected] for any queries.

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Q. How soon can I sleep on Bonobed premium mattresses after opening the mattress?

After you open the box and set it up, it opens up 90% in the first hour. It gets to 95% in the next 3-4 hours and is ready to sleep on.

Depending on the climatic conditions and ventilation in your bed room, it may take upto 3-5 days to completely breathe and provide the best sleeping experience.

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Q. How long does it take to get a comfortable sleeping experience on Bonobed mattresses?

It is a very smooth transition for most people. They actually love this new medium-firm feel of Bonobed and report much improvement in orthopedic health and sleep quality.

A small number of people may have soreness during the healing period. Sleeping on a hard surface for years can cause sore spots or localized inflammation at prominent, critical joints, which you may get accustomed to and hence, don’t realize often. 

When the parts of the body, that were earlier not supported and were under strain by your hard mattress, come in contact with the mattress surface as you sleep on a well contoured mattress there might be some initial uneasiness that soon goes away.

Do you recall the pains of your first Yoga/Gym session? The muscles that were not used for years get soreness. But then 3 weeks of routine, and the body is rejuvenated and bouncing with new energy.

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Q. Are the foams safe?

All of the foams used in our Bonobed mattress are CertiPUR-US® certified.

CertiPUR-US is a not-for-profit certification program developed by the flexible polyurethane foam (FPF) industry. Certified FPFs meet program standards for content, emissions and durability, and are analyzed by independent, accredited testing laboratories.

CertiPUR-US approved foams are:

  • Made without ozone depleters
  • Made without PBDE flame retardants
  • Made without mercury, lead and other heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by the Consumer Product Safety Commission
  • Low VOC (volatile organic compound) emissions for indoor air quality (< 0.5 parts per million)

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Q. What kind of bed be used with Bonobed mattresses?

Bonobed mattress can be set up on any flat surface- flat platform bed, slat bed, box spring or even floor.

Choosing the right surface that supports a mattress can affect the way it feels. Our mattresses are designed to deliver their magical feel sitting on a firm, flat and sturdy surface.

Here are some other great options to use with our mattresses:

Option 1: A solid base

There are 3 ways to get a solid base:

  • A solid platform
  • A solid box foundation
  • A bunkie board on a traditional box spring

Option 2: A slatted base

Slats in a modern style traditional bed should be flat, solid and sturdy. For the optimum feel, slats should be no more than 3 inches apart.

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Q. Do I need a traditional bed frame?

Not at all necessary! Setting up your Bonobed mattress with a bed frame is entirely your choice.

Bed frames are commonly used to position a mattress and box foundation so that the bed stays in place and to raise the mattress off of the floor. Or when setting up a headboard or canopy as both require a bed frame.

We strongly recommend placing your Bonobed mattress on a stable, rigid base whether that’s a traditional metal frame with foundation, a platform bed or a slatted bed.

Our mattresses are also ideal for adjustable beds because of the way the foam contours to movement.

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Q. What is the price of Bonobed mattresses?

Our mattresses are made in three standard sizes: Single/Twin, Queen, and King. Below are the dimensions and price for each:

Single/Twin: 36” W x 72” L – ₹ 46,000

Queen: 60” W x 78” L – ₹ 74,800

King: 72” W x 78” L – ₹ 92,000

All the prices are inclusive of GST.  You don’t pay any shipping charges any where in India.

Please note that these are only introductory prices and these prices will be reviewed very soon.

To check our latest prices, please click here.

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Q. Why are Bonobed mattresses priced at a premium?

Bonobed mattresses are made from high quality materials and immense research has gone into building a perfect sleeping surface for you. The multi-layered surface is carefully designed in Boston by studying the impact on brain during sleep. It is a never before research and approach to engineering a mattress.

All foams are certified safe by Certipur US & fabric are certified by Oeko-Tex to make sure there are no harmful cancer or allergies causing, or earth destroying chemicals.

Bonobed’s manufacturing standards, quality and comfort are much better than even the best known brands.

You are buying the technology of future by investing in Bonobed mattresses.

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Q. How long do Bonobed mattresses last?

Bonobed mattresses are designed to last more than 10 years. We offer a 10 years limited warranty on the mattress. To know more about this warranty, please read here.

International Sleep Council recommends that mattresses should be changed every 7 years primarily because of hygiene issues. Over a period of time, it accumulates a significant amount of dust mites, microbes, stains and foul smell.

Hence, even though the product may not change its material properties even after 10 years, it is beneficial to change your mattress after 7 years. After all, this is a place to share intimacy with your loved ones. This is a place where you spend 1/3rd of your life. Wouldn’t you want this product to feel fresh and new always?

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Q. How do Bonobed mattresses feel to sleep on?

Like magic! We used human-centered design to understand and engineer an ideal surface for sleeping.

Our products not only offer proper support throughout the body for long term usage, but are also breathable, durable and designed to meet all sleeping needs!

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Q. Does a new Bonobed mattress smell of chemicals?

Unlike other mattresses, Bonobed premium mattresses are made from premium grade safe materials which are certified by Certipur US.

They are precisely  engineered with strictest quality control guidelines to ensure a safe, comfortable and healthy sleeping surface.

Bonobed mattresses are the only bed in a box mattress in India which do not have a smell on opening up.

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Q. What are Bonobed mattress covers made of?

Our functional cover design is made of premium grade fabrics with more breathable white fabric on top, a sturdy and durable sofa fabric on the side, and anti-skid fabric on the bottom.

The removable cover is easy to clean which ensures a clean healthy surface year after year.

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Q. Is the Bonobed mattress safe?

Yes, all our products are totally safe for adults and children. The foam used in our products is sourced after rigorous research and is tested by an independent third-party foam certifier, to check the cleanliness and safety, ensuring that it is free from known harmful chemicals and gases.

They are Certipur-US certified which is one of the toughest standards in safety certification.

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Q. How does the 30 nights trial work? Am I eligible for it?

How does 30 nights trial work?

The customer buys a product online at www.bonobed.com and received the product. However, the customer wants to return the product within 30-nights of their purchase.

To raise a request for return within this period, please e-mail Bonobed at [email protected] to initiate returns along with your invoice details. The date of first e-mail with invoice details will be considered as the actual date of request. Any informal/incomplete communication before that will not be treated as the willingness to return the product.

30 nights are counted from the date of delivery at customer’s shipping address. It doesn’t matter when the customer starts using the product.

The product should be in non-damaged/non-soiled condition to be returned. Please refer to detailed returns policy here

Am I eligible for it?

If you can say yes to all the questions below then yes, you are eligible for it.

  • This is your first product bought with us
  • The product was bought directly on the site www.bonobed.com
  • The product was not bought through any other third-party e-commerce site or via other channel partners or our offline sales channels.
  • The product was not bought after in-home demo/trial by the team

Please Note: Any customized product is not eligible for this scheme even if the customization was very minimal.

To check other detailed terms and conditions along with logistics please refer to detailed returns policy here.

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Q. Can I cancel my order?

Cancellation before shipment:

If the order or the items that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us at +91 99585 18500 ( Wed-Mon 10:00 AM-6:00PM ). Tuesdays Off.
In such cases, the order will be cancelled and the money will be refunded to you within 7-10 business days after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected].

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

  • Once we receive the product back and verify its packaging/condition, we will refund your money within 7-10 business days. You will be notified of the same by email.

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Q. Can I have the sample of foam or cover fabric?

Unfortunately, we will be unable to provide samples of our mattress at the moment. Our foam and cover fabrics are only used after rounds of rigorous testing to ensure they are of the highest quality and suited for our customers.

We are confident of our product quality and hence offer a 30-nights trial policy.

In case you wish to know more about the material we use to manufacture your mattresses, feel free to get in touch with us at +91 99585 18500 or  [email protected] .

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Q. Is shipping chargeable?

No! The shipping is on us. We want you to have a hassle free experience while ordering our products.

However, do read about our shipping policy in case of returns here.

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Q. Who pays for shipping in case of returns?

<coming soon>

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Q. When will I receive my Bonobed mattress?

Once an order is placed, we may need 2-3 business days to build and compress your Bonobed before boxing and shipping it directly to you.

 

Courier services in-transit times vary from 1-3 business days depending on location. We will send you another email with your tracking details as soon as your Bonobed leaves the building.

 

We are offering same day delivery in Delhi/NCR .

If you have placed an order through our preorder special- Please contact Bono Sleep Team at +91 99585 18500 or
[email protected] to get delivery updates.

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Q. What is white glove delivery?

White glove delivery is for our marquee customers who are based in Delhi and Gurgaon only. Our executive will personally come in Bono delivery vehicles to deliver the product and setup at your house. This allows you to personally interact with our well-trained executives who can answer any questions that you may have on the spot!

We will soon extend these services in other key cities and keep you updated about it.

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Q. How do you set up Bonobed mattress?

We recommend taking your Bonobed mattress box to the room where you plan to sleep. Then, follow these steps:

  1. Unbox your Bono Bed Mattress on its side, next to a flat surface- bed, foundation or floor. Avoid using a sharp object to open the box as you run the risk of unintentionally slicing your Bono Bed mattress.

Unboxing by yourself? Try placing your foot on one of the box flaps to hold it in place while you pull the bedroll out.

  1. Position your rolled up Bono Bed mattress on any solid or slatted foundation and remove the outer layer of plastic wrap.

You’ll notice that your Bono Bed mattress has already started to expand at this point.

  1. Unroll, unfold and carefully liberate your Bono Bed mattress and tear away the inner plastic. If you tear the inner plastic at the top of the bed, you can pull it straight down and off like a sock.

4. Watch your Bono Bed mattress expand and take shape.

Note: It may take up to an hour for your Bono Bed mattress to fully expand and a few days to fully firm up.

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Q. Do I need to air the mattress?

Our mattresses are designed in a way that in most cases, you won’t need to air them. However, we do recommend some breathe time for a new product. Read here about how to perfectly set-up the mattress.

If you use the mattress in a well-ventilated room, on a normal bed, there will be no requirement for airing the mattress regularly. However, for floor use in more humid climates, we suggest that you regularly prop-up your mattress to ventilate it – this will help in keeping your Bonobed mattress dry and clean.

Worried about flipping? Read here.

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Q. How long can the mattresses stay in the box?

Bonobed mattress can stay in the box up to 30 days from the date the order was placed.

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Q. What's the body weight limit for Bonobed mattresses?

The Bonobed mattress is designed to support individual weights up to 140 kgs.

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Q. How do I clean my mattress?

Cover

Bonobed premium mattress comes with a removable cover that can be spot clean with detergent. Please air-dry. Do not use dryer. If you need to clean entire cover, remove cover. Dry clean or hand wash with cold water and mild detergent- blotting and dabbing gently rather than scrubbing or applying direct force.

Foam

Spot clean with mild soap. Rinse, squeeze water out gently. Air dry away from direct sunlight or heat.

Please note: DO NOT use cleaning brush or any other cleaning supply tools.  DO NOT machine wash.

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Q. Do I need to flip the Bonobed mattress after every few days?

Of course not! We designed a low-maintenance hassle free product for your comfort. No matter what your sleeping patterns are, you can continue to use the Bonobed mattress for years without flipping. If you find yourself consistently sleeping on one side of the bed, you can turn the mattress 180 degrees (head to foot and foot to head side) to even out the wear.

Just feel the Bonobed magic!

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Q. What is an in-home product trial? Am I eligible for it?

In-home product trial is an offer that is available only during certain time of the year as a promotion strategy. During in-home trial, an executive will come with a standard 8″ single mattress (irrespective of what you want to buy), demo the product and take it back in the same meeting.

Sales executives are not authorized to offer over-night trials or leave the product at customer’s location. Please do not insist for it.

These promotions are currently only available in Delhi and Gurgaon.

Please also be informed that if you buy the product post in-home trial/demo, the purchases become invalid for 30 day return policy.

Am I eligible for it?

If the promotion period is on, our executive will offer this to you without prompt if you are eligible. Please do not insist for this outside the promotion period.

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Q. What’s the difference between buying on any e-commerce site or any retail channel or through our offline channels versus buying on bonobed.com?

When you purchase Bonobed products from our official website, www.bonobed.com, all customer support is handled by our internal team of experts. Also, all mattress purchases made through our website come with a 30 days trial period.

However, in case of orders placed through other e-commerce websites, all customer services, including returns and exchange, are managed by that particular e-commerce website’s customer support. This may create some delays as each of these sites have a different workflow and SLAs for the same.

But irrespective of where you purchased your Bonobed product from, in case you are looking for answers and support, we are always there to help!

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Q. I have accidentally ordered the wrong size. Can it be replaced with the correct size?

Yes, we will be able to help you with the replacement, in case you have ordered the wrong sized mattress. If you have measured your bed incorrectly and placed the wrong order, we will retrieve the order, place a new order and then ship a replacement mattress as long as that size is available with us.

Customized products are not eligible for replacement. Only one mattress is eligible for return per household.

There is a ₹ 10,000 replacement fee applicable on this. Any difference in price and replacement fee will need to be paid in advance. If the new product ordered is cheaper then, the difference in amount will be sent to you as a one year valid voucher that you can use on our website. Replacement fee will not be adjusted towards this difference.

Since the process is elaborate, it may cause undue delays in the delivery. So we recommend that you measure your bed with the right tools without assuming the size.

Please note custom-made size can neither be replaced nor are they covered under 30-day trial period.

You can write to us at [email protected] or call us and our team of experts will assist you with the replacement.

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Q. I forgot to add a promo code or referral credit . What should I do ?

No worries! We’re happy to help you with your order if you tell us before the product is shipped.

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