Effective Date of Current Policy: July 22nd, 2019 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. These terms and conditions (the “Terms”) apply to the website located at and all associated sites (collectively, the “Site”) operated by Bono Sleep Private Limited (“Bono Sleep”, “we”, or “us”). The use of the Site, including the purchase of any Products (as defined below), is subject to the Terms. Please read these Terms carefully. By using this Site, you agree to these Terms as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification. If you do not agree to these Terms, then you must exit the Site immediately and discontinue any use of the information or products obtainable or accessible through the Site. If you have any questions about the Terms, please contact us at [email protected].

We provide the Site in order to enable you to browse and purchase Bono Bed mattresses (“Mattresses”).

All disputes are subject to the jurisdiction of ‘New Delhi, India” Courts.

​I. Privacy

We have adopted a Privacy Policy that you should refer to in order to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated into these Terms by reference.

II. Electronic communication

When you visit the Site, or send us e-mails, you are communicating with us electronically. Also when you place an order as a guest or by registering on the website, you are accepting the terms of service. In so doing, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

III. Fees and Payments; Shipping

Prices. The price for Products available for purchase through the Site will be displayed to you on the Site. Any applicable taxes will be communicated to you before you place an order. There is no charge for standard shipping.

Payments. The Site currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, debit cards and net banking as detailed on the applicable payment screen. You may also finance your purchase of Products through partners, as detailed on the payment screen.

o Return Request Duration:

The return request can be placed at any time within 30 days of purchase if you are eligible for returns. For all other warranty related claims, please see the Warranty page here.

o Title:

Risk of loss and title for Products purchased from Bono Sleep pass to you upon delivery of such Products (by Bono Sleep or our manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

o Shipping:

When you place an order for Products through the Site, the Products will be shipped to the address you designate as the “Shipping Address” during the check-out process.

IV. Eligibility

No part of the Site is directed to persons under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, DO NOT USE OR ACCESS THIS SITE AT ANY TIME OR IN ANY MANNER.

If you are using the Site on behalf of a company, entity, or organization (collectively “Organization”), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization.

V. Copyright

Images of people, places and/or products posted on this Site are either the property of Bono Sleep or our licensors. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials (together, , “Bono Sleep Content”) is the property of Bono Sleep or its licensors, partners or affiliates and is protected by Indian and international copyright laws. The compilation of this Site is the exclusive property of Bono Sleep and is protected by India and international intellectual property laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this Site only with our prior written and express authorization. To inquire about obtaining authorization to use the materials or content on this Site, please contact us at [email protected].

VI. Trademarks

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to Bono Sleep, or the other respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Bono Sleep, and you may not remove or otherwise modify in any manner any trademark notices from any content offered or received through the Site.

VII. Limited license and Site access

We grant you a limited license to use the Site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this Site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

VIII. Accounts, forms, registrations, and passwords

You represent and warrant that the information you provide to Bono Sleep upon creating an account on the Site and at all other times will be true, accurate, current, and complete.

To facilitate future purchases on the Site, you may choose to create an account by providing an e-mail address and password. Please note that you may choose to use the Site and make purchases without creating an account. If you do create an account, your account is personal to you, and you may not share your account information with, or allow access to your account by any third-party. As you will be responsible for all activity that occur under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Site and to preserve the confidentiality of your username and password, and any device that you use to access the Site. You agree to notify us immediately of any breach in secrecy of your log-in information. If you have any reason to believe that your account information has been compromised or that your account has been accessed by a third-party, you agree to immediately notify Bono Sleep by e-mail to [email protected].

 You will be solely responsible for the losses incurred by Bono Sleep and others due to any unauthorized use of your account.

IX. Gift and offer codes; Referral Program

From time to time, Bono Sleep may offer qualified consumers “gift codes” or “offer codes” through a variety of promotional activities and communications (collectively referred to herein as “offer codes”) that are redeemable towards a purchase on bonobed.com, while supplies last, and subject to certain merchandise exclusions or any other restrictions as may be determined and communicated by Bono Sleep in its sole discretion. Only valid offer codes provided or promoted by Bono Sleep will be honored at checkout.  Codes supplied or promoted by third parties unauthorized by Bono Sleep (including any unauthorized third party websites) will not be considered valid. Each offer code promoted by Bono Sleep is non-transferable and valid for single use on an item (or items) of merchandise as determined by Bono Sleep. Offer codes may not be combined and may not be used in conjunction with the Bono Sleep Referral Program–customers are limited to the use of a single offer code per order. Offer codes cannot be used towards purchase of non-branded merchandise, packaging or applicable taxes. For online purchases, the code must be entered in the ‘offer code’ field at checkout.

Offer codes are not valid in showrooms or stores and are valid online only. Bono Sleep is not responsible for lost, stolen or corrupted codes or any unauthorized use of codes. 

Offer codes are not valid for use by customers that elect to finance their purchase through third party financing. Offer codes cannot be redeemed for cash or any cash equivalent; no substitutions or credits allowed.  The dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.  Expiry dates may apply to each offer code. Offer codes are void if copied, transferred, sold, exchanged or expired, and where prohibited.  Requests not complying with all offer code requirements will not be honored.

​Spokespeople. From time to time, Bono Sleep may also engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of the brand.  When you receive an offer code via a third party source, such as a television or radio show host, please note that such individuals may have been compensated by Bono Sleep for their statements.

 Referral Program. Bono Sleep offers brand advocates the opportunity to refer friends to participate in the Bono Sleep Referral Program. For the terms and conditions of the Bono Sleep Referral Program, please see Referral Terms. Offer codes may not be used in conjunction with the Bono Sleep Referral Program.

X. Warranty

We stand behind our Products. Each Product that is manufactured by Bono Sleep and purchased directly from Bono Sleep or Bono Sleep’s authorized retailers is covered by a warranty, the terms of which can be found at bonobed.com/warranty (“Mattress Warranty”). The Mattress Warranty is incorporated by reference into these Terms. To the extent there is a conflict between the terms of Mattress Warranty and these Terms, the terms of the applicable Mattress Warranty shall govern.

If you are dissatisfied or believe there is a defect in any of your mattress, please review the relevant warranty and, if you believe that you are entitled to take advantage of those terms, please contact us at [email protected].

XI. Refunds and returns; cancellation

Cancellations. You may cancel an order any time prior to shipment.

Returns. You may return the mattress within the first 30 days after your receipt of mattress, provided that the mattress is purchased online from bonobed.com, is located in India, and subject to the conditions described below. Refunds will be issued in the form of the original payment. If you purchased the mattress using an offer code or gift code, the price value of any offer code will not be refunded or credited back if any or all of the merchandise is returned.

No Returns Policy: If you have bought the product outside of this website whether through a third-party e-commerce website, retailer or any other channel partner then you are not eligible for any returns. Further, if you have booked an in-home trial/product demo and then purchased even on this website then you are not eligible for any returns.

Return Procedure. Return shipping is free, provided that the mattress being returned is located in India. Refunds will be issued in the form of the original payment. If you want to return your Mattress within the first 30 days after your receipt, please e-mail Bono Bed at [email protected] to arrange a return pick-up.

Return Conditions. Mattress must be in donatable condition to be eligible for return (e.g., no stains, tears, or other soiling including odors). Only one product from each household is eligible for a return.   If at least one of a particular Product type is returned from an initial order, that household will not be eligible for additional 30-night trial on subsequent orders of that particular Product.

Title. Risk of loss and title for mattress purchased from Bono Sleep pass to you upon delivery of mattress (by Bono Sleep or our manufacturer or 3rd party assigned by Bono Sleep) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.

XII.  Content you submit to Bono Sleep

From time to time, Bono Sleep may allow you to post reviews, comments, photos, or similar materials on the Site (collectively, “Reviews”). We welcome your comments regarding our Products and services, including our Site. However, any Reviews you submit to Bono Sleep must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any profanity, obscene, indecent, pornographic, defamatory or unlawful material.

​By posting a Review on the Site, you hereby grant Bono Sleep an unrestricted, assignable, sublicensable, perpetual royalty-free, fully paid up license throughout the world to reproduce, distribute, publicly display, transmit, communicate to the public, publicly perform on a through-to-the-audience basis, create derivative works from, and otherwise use and exploit (collectively, “Use”) all Reviews you post to the Site, for any purpose, including promoting and marketing Bono Sleep and the Products. You further grant Bono Sleep a royalty-free license to Use the name, image, and likeness of any person identifiable in any Review you post to the Site. By posting a Review, you waive any and all rights of publicity, privacy or any other rights of a similar nature, in addition to any moral rights you may have in your Review. Except for materials provided to you by Bono Sleep through the Site, you represent, warrant, and covenant that (i) you either are the sole and exclusive owner of Reviews that you post to the Site, or you have all rights, licenses, consents, and releases that are necessary to grant to Bono Sleep the rights in your Reviews as contemplated under the Terms, and (ii) the Reviews you post to the Site do not (A) infringe, misappropriate or violate the rights of any party or entity, including a third-party’s patent, copyright, trademark, trade secret, moral rights, rights of publicity, rights of privacy or other intellectual property or proprietary rights, (B) constitute or result in defamation, libel, slander, or the violation of any applicable law or regulation (including, without limitation, restrictions on obscenity, child pornography, wiretap laws or other similar restrictions on nonconsensual recording, or otherwise), or (C) require Bono Sleep to obtain any licenses from or make any payments in any amounts to any third-party throughout the world.

No Objectionable Content. You agree not to submit Reviews that: (i) are or could be interpreted to be infringing, defamatory, libelous, inaccurate, unlawful, harmful, threatening, abusive, harassing, vulgar, offensive, obscene, pornographic, objectionable, hateful, or promotes discrimination, bigotry, racism, or hatred, as determined by Bono Sleep in its sole discretion; or (ii) introduce viruses, time-bombs, worms, cancel bots, Trojan Horses and/or other harmful or malicious code.

​Monitoring. Bono Sleep has no obligation to monitor this Site or any portion thereof. However, we reserve the right to review any Reviews and remove, delete, redact or otherwise modify such Reviews, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Bono Sleep has no obligation to display or post any Reviews. Bono Sleep, subject to our Privacy Policy, reserves the right to disclose, at any time and from time to time, any information or posted content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

XIII. FEEDBACK

We appreciate hearing from our users and welcome your comments regarding the Site. Please be advised, however, that if you send us creative ideas, suggestions, inventions, or materials (“Creative Ideas”), we will (a) own, exclusively, all now known or later discovered rights to the Creative Ideas; (b) not be subject to any obligation of confidentiality and will not be liable for any use or disclosure of any Creative Ideas; and (c) be entitled to unrestricted use of the Creative Ideas for any purpose whatsoever, commercial or otherwise, without compensation to you or any other person.

XIV. Use of the Site

You agree to use the Site only for its intended purpose. You must use the Site in compliance with all privacy, data protection, intellectual property, and other applicable laws. The following uses of the Site are prohibited. You may not:

  •       attempt to interfere with, harm, reverse engineer, steal from, or gain unauthorized access to the Site, user accounts, or the technology and equipment supporting the Site;
  •       frame or link to the Site without permission;
  •       use data mining, robots, or other data gathering devices on or through the Site;
  •       post incomplete, false, or misleading information, impersonate another person, or misrepresent your affiliation with a person or entity;
  •       disclose personal information about another person or harass, abuse, or post objectionable material;
  •       sell, transfer, or assign any of your rights to use the Site to a third-party without our express written consent;
  •       post advertising or marketing links or content, except as specifically allowed by these Terms;
  •       use the Site in an illegal way or to commit an illegal act in relation to the Site or that otherwise results in fines, penalties, and other liability to Bono Sleep or others; or
  •       access the Site from a jurisdiction where it is illegal or unauthorized.

XV. NO COST EMI OFFER

For the purpose of these terms and conditions, wherever the context so requires, “you” and “your” shall relate to any natural or legal person who has opted for payment in equated monthly installments (“EMI”) pursuant to payments made by credit cards (“EMI Offer”) for making any purchase(s) on Bono Sleep.

By availing the EMI Offer, you are agreeing to and accept the terms and conditions set out herein:

o The EMI Offer is being offered uniformly, on all the products listed on the Bono Sleep Website. The EMI Offer does not amount to a waiver by any bank or financial institution on the interest component of the equated monthly installments being paid by you. However, this interest charge has been provided to you as an upfront discount at the time of your purchase, effectively giving you the benefit of a No Cost EMI

o You agree and confirm that you will need to pay applicable EMI and interest on the total value of the order at the time of payment to the bank, in accordance with the terms applicable to the credit card through which you undertake the transaction.

o The discretion to process payment lies with the bank that has issued the credit card being used by you for the transaction. Bono Sleep will have no obligation or liability in the event the bank refuses to process the transaction, for any reason whatsoever

o You agree that in the event you fail to make timely payments of EMI, there may be additional interests or penalties which may be levied by the bank, and you shall be solely liable to pay any such additional interests and penalties, if any

o The EMI Offer is facilitated by selected banks only, as displayed on the No Cost EMI Offer page

o Any returns or cancellations will be as per BonoSleep’s returns and cancellation policy, available for viewing on the Website. In the event of any return of the product for which payment was made using the EMI Offer (“Purchased Product”), or refund of the amount paid by you pursuant to the EMI Offer in an EMI transaction, the interest already charged by the relevant bank will NOT be refundable

o Bono Sleep will not charge a processing fee for availing the EMI Offer. However, the relevant bank may charge processing fees or cancellation charges as per their internal policies. Such charges shall be paid by you to the relevant bank and Bono Sleep will have no liability or obligation to refund such charges in the event of return of the Purchased Product or cancellation of the orders placed on the Website

o We request you to consult your bank or card issuer on the mechanics of cancellations, refunds or pre-closures affecting the terms of the EMI offered, and the details of the interest or cancellation charges that may be levied for the same

o Bono Sleep retains the right to modify or cancel these terms and conditions and the EMI Offer at its sole discretion at any time with no further notice

o You understand and agree that there may be a constraint on the number of transactions or purchases on a specific credit card, based on the transaction limits set by the issuing bank. You confirm that you shall abide by the terms and conditions as may be applicable on the credit card being used by you.

o You may be charged GST or other applicable taxes by your bank for the transactions undertaken using the credit cards issued by such bank

For FAQs and other details, please visit: No Cost EMI

XVI. Disclaimer

We do not represent or guarantee the truthfulness, accuracy, or reliability of content, posted by third parties. You accept that any reliance on material posted by third-party service providers will be at your own risk. By using the Site you accept the risk that you might be exposed to content that is objectionable or otherwise inappropriate. We may change, suspend, or discontinue any aspect of the Site at any time, including hours of operation or availability of the Site or any feature, without notice or liability.

​User Disputes. We are not responsible for any disputes or disagreements between you and any third-party you interact with using the Site. You assume all risk associated with dealing with third parties. You agree to resolve disputes directly with the other party. To the fullest extent permitted by law, you release Bono Sleep of all claims, demands, and damages in disputes among users of the Site. You also agree not to involve us in such disputes. Use caution and common sense when using the Site.

Content Accuracy. We make no representations about accuracy, reliability, completeness, or timeliness of any contents of the Site. Similarly, we make no representations about accuracy, reliability, completeness, or timeliness of any data from a third-party service provider or the quality or nature of third-party products or services obtained through the Services. Use the Site at your own risk.

​We make no promises and, to the fullest extent permitted by law, disclaim all liability of specific results from the use of the Site.

​Released Parties Defined. “Released Parties” include Bono Sleep and its affiliates, officers, employees, agents, partners, and licensors.

​EXCEPT AS EXPRESSLY PROVIDED IN THE MATTRESS WARRANTY, YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW: (A) YOUR USE OF THE SERVICES SITE AND PRODUCTS IS AT YOUR SOLE RISK, AND THE SERVICES SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE RELEASED PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO PRODUCTS OR SERVICES LISTED ON THE SITE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT; (B) THE RELEASED PARTIES MAKE NO WARRANTY THAT (i) THE SITE WILL MEET YOUR REQUIREMENTS, (ii) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY GOODS OR SERVICE AVAILABLE ON THE SITE WILL MEET YOUR EXPECTATIONS, OR (v) ANY ERRORS IN THE SITE WILL BE CORRECTED; AND (C) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE THAT RESULTS FROM THE USE OF ANY SUCH MATERIAL.

XVII. Limitation on liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF BONO SLEEP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH, FROM, OR AS A RESULT OF THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY USER OR third-party ON THE SITE; (v) YOUR RELIANCE ON CONTENT MADE AVAILABLE BY US; OR (vi) ANY OTHER MATTER RELATING TO THE SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES’ MAXIMUM LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR USE OF BONO SLEEP CONTENT, REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY, OR OTHERWISE), WILL NOT EXCEED INR 1000 (Indian Rupee).

You agree to defend, indemnify, and hold harmless the Released Parties from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from (i) your use of or reliance on any third-party content, (ii) your use of or reliance on any BonoSleep Content, or (iii) your breach of these Terms. We will provide notice to you promptly of any such claim, suit, or proceeding.

XVIII. Dispute resolution

  • Generally. In the interest of resolving disputes between you and Bono Sleep in the most expedient and cost effective manner, you and Bono Sleep agree that any dispute arising out of or in any way related to these Terms or your use of the Site or Products will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Terms or your use of the Site or Products, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND BONO SLEEP ARE EACH WAIVING THE RIGHT TO A TRIAL OR TO PARTICIPATE IN A CLASS ACTION.

       You also acknowledge and understand that YOU MUST FILE ANY CLAIM WITHIN ONE (1) YEAR AFTER SUCH CLAIM AROSE OR IT IS FOREVER BARRED

  •  Exceptions. Despite the provisions of the Section entitled “Generally” directly above, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law; or (d) to file suit in a court of law to address an intellectual property infringement claim.

Arbitration: Any arbitration between you and Bono Sleep will be governed by the Arbitration and Conciliation Act, 1996, and governed by the Rules of Arbitration of the Indian Council of Arbitration( collectively, “ICA Rules”), as modified by these Terms, and will be administered by the ICA. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement. 

  •  Seat: Arbitration will take place in Gurgaon/Gurugram, Haryana
  •  Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by India Post Mail or electronic mail (“Notice”). Bono Sleep’s address for Notice is: Pahwa Medical Center, New Railyway Road, Gurgaon, Haryana 122001. or [email protected] The Notice must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice is received, you or Bono Sleep may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Bono Sleep must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the dispute is finally resolved through arbitration in your favor, Bono Sleep will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by Bono Sleep in settlement of the dispute prior to the arbitrator’s award; or (iii) INR 2500 (Indian Rupee).
  • No Class Actions. YOU AND BONO SLEEP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Bono Sleep agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
  • Modifications to this Arbitration Provision. If Bono Sleep makes any future change to this arbitration provision, other than a change to Bono Sleep’s address for Notice, you may reject the change by sending us written notice within 30 days of the change to Bono Sleep’s address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Bono Sleep.
  • Enforceability. If the Section entitled “No Class Actions”) is found to be unenforceable or if the entirety of this Section XVII is found to be unenforceable, then the entirety of this Section XVII will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described directly below will govern any action arising out of or related to these Terms or your use of the Site or Products.

 XIX. Termination

Notwithstanding any of these Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site, and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms will still apply.

XX. Referral Program

If You refer to either invalid e-mail ids or to multiple e-mail ids which belong to You through our referral program, if any, we reserve the right to cancel all points and/or orders pertaining to those fake accounts.

XXI. Grievance Officer 

In accordance with the Information Technology Act, 2000 and applicable rules made thereunder, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Bono Bed’s privacy policy is Dr. Mayank Pahwa and can be reached at [email protected]

XXII. We reserve the right to update and revise these terms at any time

From time to time we review these Terms to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms at any time. You will know if these Terms have been revised since your last visit to the website by referring to the “Effective Date of Current Policy” date at the top of this page; provided, however, that we will endeavor to provide you with prior notice of any material changes that will apply to you. Your use of our website constitutes your acceptance of these Terms.

XXIII. Waiver

Our failure to partially or fully exercise any rights or our waiver of any breach of these Terms by user shall not prevent our subsequent exercise of such right or be deemed a waiver by us of any subsequent breach by you of the same or any other term of these Terms. Our rights and remedies under these Terms and any other applicable agreement between you and us shall be cumulative, and the exercise of any such right or remedy shall not limit our right to exercise any other right or remedy.

XXIV. Severability

If any of these Terms are deemed invalid, void, or for any reason unenforceable, that term will be severed and will not affect the validity and enforceability of any remaining term or condition. NOTHING IN THESE TERMS WILL AFFECT ANY NON-NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

XXV. Entire agreement

These Terms (including any document or terms expressly incorporated into these Terms) constitute the entire agreement between the user and Bono Sleep with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

​YOU HAVE READ THESE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.